RESERVATION POLICY
DEPOSIT | At Cliff & Max, we strive to provide a calm and tranquil tea experience for our guests. A deposit of RM 10 per person is required to guarantee the booking confirmation. Kindly note that the deposit is strictly Non-Refundable for cancellations and no-shows.
TIME SLOTS | Each reservation slot has a 90-minute seating duration. We kindly ask that you honour your reservation time. To ensure a comfortable seating experience for all our guests, we will only hold your reservation for 15 minutes. For any unforeseen delays, kindly let us know in advance by IG DM or calling/whatsapp us at +6017 647 4388.
SEATING | As we practice the concept of Japanese tea sabō, the main table is the heart of the tea room, valuing simplicity and minimalism. Hence, the seating arrangements are intended to provide a simple home-like tea experience for all guests.
The tea room has limited seating, and walk-ins are subject to availability. Hence, we recommend that you reserve your seats in advance for a better tea experience.
ORDER | To ensure a better tea experience, each of our dessert set is designed for two pax only. Additional pax will be required to order ala carte drinks on the side. Kindly leave us a note during the reservation if you would like to reserve the set as the desserts are subject to availability.
PETS | If you wish to bring your furry friend to the tea room, kindly Instagram DM us prior to making reservations. We allow bringing pets on non-peak hours (Only Friday morning 11.30am slot) to ensure a comfortable tea experience for all guests. We practice a strict pet policy of one guest one small pet (below 8kg) policy. Pets above 8kg can be seated outdoor. Kindly leave a reservation note that you'll be bringing a pet when making a reservation.
CHILDREN | The tea room experience is NOT suitable for children under 12 years of age, and our environment is not fully conducive to children. We reserve the right to refuse entry on groups with children. We ask for your understanding in this matter as we strive to provide a comfortable ambience for all our guests.
