FAQ'S
HOW MUCH DOES SHIPPING COST?
We offer FREE SHIPPING for all orders above RM 100 within Peninsular (West) Malaysia. For East Malaysia, orders above RM 250 will be entitled for FREE SHIPPING too. For customers outside of Malaysia, standard shipping charges will be calculated and displayed in MYR at checkout.
Read more about our shipping policy here.
DO YOU HAVE LOCAL PICKUP OR EXPRESS DELIVERY?
Yes. We do have FREE local pickup at SS 4c/5, Petaling Jaya, Selangor or express next-day delivery (charges borne by customer) within Klang Valley. Do email us or IG DM us for more information.
DO YOU DO INTERNATIONAL SHIPPING?
Yes. But due to COVID-19 pandemic, we currently only ship to Singapore. Standard shipping charges will be calculated and displayed in MYR at checkout.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Your order should arrive within 7-14 working days, depending on location. This excludes weekends and public holidays because let's be real, we want to rest on weekends too. So your order will be dispatched the following working day.
Regular delivery timeframe does not account for custom delay outside of our control. Do note that there may be shipping delays before/during festive periods.
To find shipping details by region, click below:
CAN I CHANGE MY SHIPPING ADDRESS?
Email me at hello@cliffandmax.com where you can send our team your details including your order number and address to be delivered to. Be sure to name your email subject line to 'URGENT CHANGE ADDRESS PLEASEEE' for our team to take URGENT action.
HOW DO I TRACK MY ORDER?
We engage third party courier partners to deliver your orders. You will receive an email notification once your order has been dispatched, and our courier partner will contact you separately with the tracking information for your order.
CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately, once your order has been placed, we're unable to cancel or make changes to your order.
Please see our refund policy here.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We use FPX (eGHL payment gateway) on our website. We accept payment via credit/debit card (Mastercard or Visa), Online Banking, eWallet (GrabPay, MaybankQR, Boost & TouchNGo) and PayPal.
We also accept manual payment via online transfer or offline cash deposit to our bank account. Just choose 'Bank Deposit' at checkout and we will send you an email for instructions to complete your payment.
We use Shopify Payments processor, which is very reliable and safe.
WHAT IS THE RETURN POLICY?
We are happy to offer a refund on damaged/wrong items within 7 days from receipt of delivery. To be eligible for a refund, do send us photos of the item upon receipt.
CAN I EXCHANGE MY ITEM?
Unfortunately, we do not provide an exchange for our product. However, if you have received the wrong item, we are happy to resend the correct item back to you. At certain circumstances, we will request for the wrong item to be returned before we reissue the correct item to you. Fret not, the return charges will be borne solely by us.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM?
We're so sorry about that! Do drop us an email at hello@cliffandmax.com with a photo of the products and order number, and we'll get back to you asap. Due to the nature of the products, these returns must be made within 7 days of your receipt of the product.
WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?
Please accept our thousand apologies! Do drop us an email at hello@cliffandmax.com with a photo of the products and order number, and we'll get back to you asap.
I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?
Please check your spam folder since the confirmation email might be mistaken as junk mail and end up in there.
The order confirmation should be sent right away, but there can be a delay. If you have not received anything after 24 hours, please email us at hello@cliffandmax.com so we can check that everything is fine with your order.